Downloading the Neopen App

Downloading the Neopen App

To set up your Neopen, you’ll need to register and manage it via the Neopen app.

Download the Neopen app

iOS devices

Neopen app system requirements

  1. iOS — iOS 11.0+ and Bluetooth® 4

Android devices



Neopen app system requirements

  1. Android 6.0 and up
If you're having any trouble downloading the Neopen app, please contact us here by submitting a ticket


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