Installing a Needle Cartridge
- Insert the drive ball end of the Cartridge into the Neopen.
- Turn Cartridge a quarter-turn clockwise to securely lock it in place.
- Keep the protective cap in place until immediately before treatment.
A Cartridge can be installed while the Neopen is powered on or off; however, the needling motor will not run without a Needle Cartridge installed.
If the Needle Cartridge is not installed properly, the LCD screen will display the Cartridge symbol flashing on and off.
The Neopen will not operate until the Cartridge is installed correctly. Only install a genuine Compatible Cartridge at all times. Installation of any other Cartridge will risk damage to the Neopen and possible voiding of warranty.
Warning: Non-genuine cartridges could lead to personal injury
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Cartridge Not Registering
This is indicated when the Medipen: Displays an orange Status LED Displays a pulsing Cartridge symbol Emits a double tone This could be caused by the following reasons: No cartridge is detected (inserted incorrectly) Needle Cartridge Error due to ...