Popular Articles
What do the audible tones mean?
The Neopen emits the following audible tones: Single Tone: Indicates a button press Double Tone: Indicates Speed/Depth setting accepted, or there is an alert requiring attention Triple Tone: Indicates a Critical Battery Alert or Motor Error
What do the lights flashing on the Neopen mean?
The Status LED displays three different states: Blue: Normal Operation Orange: Attention Red: Contact Support
Where can I find the serial number of my Neopen?
Remove the battery cover of the Neopen and you will be able to see the serial number label.
Installing a Needle Cartridge
Insert the drive ball end of the Cartridge into the Neopen. Turn Cartridge a quarter-turn clockwise to securely lock it in place. Keep the protective cap in place until immediately before treatment. A Cartridge can be installed while the Neopen is ...
Cartridge Not Registering
This is indicated when the Medipen: Displays an orange Status LED Displays a pulsing Cartridge symbol Emits a double tone This could be caused by the following reasons: No cartridge is detected (inserted incorrectly) Needle Cartridge Error due to ...